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FAQ

What info. is needed to book?

When you first contact us, we imagine that you will have a lot of questions, and we do for you too. If you can have suggested flight dates, number of guests and your contact details on hand. Remember that any contact made with yourself will only be used to reply to your queries. Drakensberg Ballooning complies with this Privacy Policy.

How do Reservations work?

There are various ways of contacting Drakensberg Ballooning: Booking form, email, WhatsApp and telephone. You will then be sent a small list of information for us to quote you. Once approved, payment is made and a voucher issued or date secured for the flight.

Can I buy a voucher?

Yes! You are most welcome to purchase a voucher from Drakensberg Ballooning – for yourself to be used within a limited time or for a loved one to tick off that much anticipated bucket list experience.

What if it rains?

Simple! We either reschedule, offer a refund, or credit towards the next flight. Drakensberg Ballooning believes in keeping its guests safe and happy.

Who can hot air balloon?

Anyone from the age of 5 years can fly in our hot air balloons. The rule of thumb is that one needs to be able to climb in and out of the hot air balloon basket unassisted to fly. We generally do not suggest that pregnant women fly in a hot air balloon. If you have been deep sea diving, please also avoid flying for 24 hours to play it safe. If your health is in question, be sure to clear the trip with your doctor before disembarkation.

Will I get a refund?

If Drakenstein Ballooning postpones due to weather conditions not being deemed suitable for the flight, you are entitled to a full refund or credit for another flight. Should you not arrive on time, or at all, your hot air balloon flight will be forfeited and no refund will be due.

Is it safe to balloon?

Drakensberg Ballooning only uses certified pilots who have active licenses and plenty of experience. All measures are taken to ensure the safety of passengers throughout the takeoff, flight duration and landing.

What payment methods are accepted?

We accept EFT and internal transfers that we expect to clear prior to confirming your booking.

More Questions? Get in Touch

Address

Glen Gray Farm, Winterton, Drakensberg, KZN, 3340

Opening Times

We are open every day of the year except for Christmas Day & Good Friday.

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